FAQ

When will I receive my order? 

Orders usually take 2 business days for processing and 5 business days for delivery.

Which payment methods do you accept?

We accept Visa, Mastercard, Discover (through Sezzle) and American Express. We do not accept Paypal and cryptocurrency at the moment.

Is there a way to track my package? 

Yes. We will send you a tracking number via email.

My order is taking too long, where is it?

Due to the current circumstances delays are to be expected. We apologize for any delays that you are experiencing.  We are working extremely hard with all of our partners to reduce delays to a minimum. 

 

Why am I not able to complete checkout?

Make sure that your have entered valid information in all the required fields on the checkout page. If you keep getting an error message such as "Oops, something went wrong", refresh the page.

Do you ship your products internationally?

No, we only ship to customers in the United States at the moment.

Why am I not able to complete checkout with Sezzle?

If you intend to pay with Sezzle, make sure that the total amount of products added to card is lower than $2000. You can checkout with one product at the time.

I signed up for a discount and have yet to receive it.

Make sure to check you spam emails. If you have not received anything within 48 hours, please contact us either by chat or email (support@gymequipmentathome.com) we will be happy to help.

Can I assemble a product on my own?

Yes, our products come with detailed instructions and a user's manual. Assembly can usually be done within an hour.

I need assistance with a product or service / I have other questions.

Feel free to call our toll free number +1 (855) 601-4324 and one of our gym equipment experts will be happy to help. You can also chat with us on our website or email us at support@gymequipmentathome.com