Shipping & Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
It becomes very difficult to stop your shipment once an order has been placed and processed. However, if your order has not shipped, we will do everything in our power to connect with our warehouse to stop your order from leaving. A cancellation fee of $50 will still be applied in this instance.
Note: Once shipping has been paid for, your order is on a truck heading to a nearby holding facility to be scanned in. In this instance, cancellation is no longer possible and a general return must be requested. This also applies even if you refuse shipment.
Products being returned must be disassembled and packaged in the original box or comparable package.
Echelon orders that are not canceled on the same day it was placed automatically incur an additional $100 fee. If we can stop your shipment, we will let you know. If not, and your order has shipped, our general return policy will apply.
If you order has shipped, you (the buyer) will need to either refuse the delivery or request a return to the sender. The buyer would also be responsible for actual return shipping charges if any. Refunds will only be issued to the original credit card that you use when placing your order and only after the purchased item has ben successfully returned.